Terms and Conditions m91 — Complete Platform Usage Guide

1Introduction

2User Eligibility

• Age Limit: You must be 18 years of age or older, or have reached the legal gambling age under the laws of your country or territory of residence, whichever is higher.
• Legal Capacity: You have full legal capacity to enter into a binding agreement and are not restricted by any court order.
• Accurate Information: All information you provide during registration and throughout your use of the platform must be truthful, accurate, and up to date.
• One Account Only: Each individual is permitted to hold only one active account on the m91 platform. Owning multiple accounts is a serious violation of the terms.
• Non-Staff: You are not an employee, agent, or any party affiliated with m91 or its business partners.

3Account Registration

• Registration Details: You must provide your full name, phone number, email, and any other information requested during registration accurately and completely.
• Identity Verification (KYC): m91 conducts standard KYC processes for all members. You may be required to submit a copy of a valid identification document for verification, particularly before your first withdrawal.
• Password Security: You are solely responsible for maintaining the confidentiality of your account password. m91 will never request your password through any channel.
• Account Activity: You are responsible for all activity that occurs in your account. Please notify m91 immediately if you suspect any unauthorized access.
• Account Transfer Prohibited: Your m91 account is personal and may not be transferred, sold, or assigned to any other party.

4Deposit & Withdrawal

• Minimum Deposit Limit: The minimum deposit limit is set at the rate displayed on the platform. This limit may vary depending on the payment method selected.
• Withdrawal Process: Withdrawal requests are processed within the stipulated timeframe once account verification is complete. The first withdrawal requires completion of the KYC process.
• Withdrawal Methods: Funds may only be withdrawn using the same payment method as the deposit, or to a bank account registered in the same member's name.
• Tax Responsibility: Members are solely responsible for any taxes or obligations related to winnings received, in accordance with applicable laws.
• Withdrawal Limit: Daily and monthly withdrawal limits are set and displayed on the platform. These limits may be adjusted based on your account level and KYC status.

5Bonuses & Promotions

• Wagering Requirement (Rollover): All bonuses are subject to minimum wagering requirements before any associated wins can be withdrawn. The rollover rate is clearly stated on each promotion.
• One Bonus Per Promotion: Each promotion may only be claimed once per account, IP address, device, or household, unless otherwise stated.
• Bonus Validity Period: Each bonus has a set validity period. Unused bonuses or unfulfilled rollover requirements within the stipulated period will be automatically forfeited.
• Bonus Abuse Prohibition: Any attempt to exploit the bonus system, including opening multiple accounts to claim bonuses, is a serious violation that may result in account termination.
• Right to Amend: m91 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

6Game Rules

• Fair Play (RNG): All game outcomes in the m91 Game Lobby are determined by an independently certified Random Number Generator (RNG). No manipulation of game outcomes is possible.
• Individual Game Rules: Each game has specific rules displayed within the game interface. You are responsible for understanding the rules of each game before you begin.
• Game Results: The results of all games are final and cannot be disputed unless a proven technical error exists. Any dispute must be submitted within 72 hours.
• Technical Disruptions: In the event of a technical disruption during a gaming session, m91 will endeavor to restore the original state. If restoration is not possible, the affected bets may be voided and funds returned.
• Betting Limit: Each game has set minimum and maximum betting limits. These limits are subject to change at m91's discretion.

7Prohibited Activities

• Opening or using multiple accounts to gain unauthorized advantages or circumvent imposed restrictions.
• Using automated software, bots, scripts, or any technology to automate gameplay or generate unfair advantages.
• Attempting to hack, breach, or interfere with the m91 platform's security systems in any way.
• Money laundering or any other illegal financial activity conducted through the m91 platform.
• Using credit card details, bank accounts, or payment methods that do not belong to you.
• Sharing your account details, password, or account access with any other party.
• Operating a re-selling betting business or assisting others in using the m91 platform unlawfully.

8Account Closure & Suspension

• Closure by Member: You may request account closure at any time by contacting the m91 support team. Any eligible balance will be returned after relevant deductions are settled.
• Suspension by m91: m91 reserves the right to temporarily suspend your account for investigation purposes if any suspicious activity is detected or a complaint is received.
• Termination for Violations: Violation of any terms in this document, particularly activities listed in Section 7, may result in immediate account termination.
• Self-Exclusion: In line with m91's commitment to responsible gaming, you may apply for self-exclusion from the platform for a specific period or permanently through your account settings.

9Liability Limits

10Terms Amendment

11Contact Us

• Live Chat: Available 24/7 directly within the m91 platform — the fastest way to get immediate assistance.
• Support Email: [email protected] — for detailed enquiries requiring a written response.
• See also the section FAQ us for answers to the most frequently asked questions.