Frequently Asked Questions m91 — All Answers Here

You must be at least 18 years old to register and use the m91 platform. This is an absolute requirement with no exceptions. m91 enforces strict age verification during registration and the KYC process. Any account found to belong to an underage user will be closed immediately.

No. Each user is only allowed to have one m91 account. Owning multiple accounts is a violation of m91's Terms & Conditions and may result in all associated accounts being permanently banned. If you are having trouble accessing your existing account, contact m91 support via Live Chat for assistance.

Log in to your m91 account and go to Account Settings. Select the Security section and click "Change Password". You will need to enter your current password, then your new password twice for confirmation. Your new password must be at least 8 characters and contain a combination of letters and numbers.

KYC (Know Your Customer) is an industry-standard identity verification process that requires you to submit a valid identification document such as your MyKad. This process is required to approve your first withdrawal, protect your account from fraud, and comply with relevant regulations. KYC is typically completed within 24 hours once the required documents have been submitted.

Yes, you can change your registered phone number by contacting the m91 support team via Live Chat. You will need to go through an identity verification process to ensure the change is approved securely. This process takes 1–2 business days. Make sure the new number is active and belongs to you.

To permanently close your account, contact the m91 support team via Live Chat and state your intention. Make sure you have withdrawn all remaining balance before submitting the closure request. If you are closing your account due to a gambling-related concern, we strongly encourage you to visit our Responsible Gaming page first to get the appropriate assistance.

First, make sure the phone number you entered is correct and has good network coverage. Also check your spam folder or filtered messages. Wait up to 3 minutes as there may sometimes be a delay. If you still haven't received it, click "Resend" and ensure you are in an area with stable network coverage. If the problem persists, contact m91 support for immediate assistance.

m91 accepts a wide range of deposit methods including FPX (Internet Banking for all major Malaysian banks), DuitNow, Touch 'n Go eWallet, GrabPay, debit and credit cards, as well as cryptocurrency. All methods are processed securely with full encryption to protect your financial information.

Deposits via FPX, DuitNow, and e-wallets such as Touch 'n Go are typically credited to your m91 account within 1–5 minutes. Credit card deposits may take slightly longer, between 5–15 minutes depending on your bank. Cryptocurrency deposits depend on the number of blockchain confirmations required. If your deposit has not arrived after 30 minutes, contact m91 support with your proof of transaction.

m91 processes withdrawals quickly — most approved withdrawal requests are credited to your bank account within 15 to 60 minutes. E-wallet withdrawals are typically faster. Withdrawals requiring manual review may take up to 24 hours. Peak periods such as weekends may experience minor delays.

Yes, there are minimum and maximum limits for each withdrawal transaction, which vary by payment method and your VIP tier. Generally, the minimum withdrawal limit is set very low to accommodate all users. VIP members enjoy higher withdrawal limits. Exact limit details can be found in the Finance section of the platform after logging in.

Withdrawals may be rejected or delayed for several reasons: (1) Bonus rollover requirements have not been met, (2) KYC verification is incomplete, (3) Bank account details do not match the registered username, (4) Suspicious account activity requiring a security review, or (5) The daily withdrawal limit has been reached. Check the Notifications section in your account for more details or contact m91 support.

No. For security and compliance purposes, all withdrawals must be made to a bank account registered in your own name — the same name as on your m91 account. Withdrawals to third-party accounts are strictly not permitted. This is an industry-standard policy to protect all parties.

m91 does not charge hidden fees for most transactions. Deposits via FPX, DuitNow and e-wallets are free. Some payment methods such as credit cards or cryptocurrency may be subject to a small processing fee, which will be clearly shown before you confirm the transaction. There are no fees for standard withdrawals.

You may be able to cancel a withdrawal request if it is still in "Pending Approval" status. Log in to your m91 account, go to the Transaction History section, and check whether a cancel option is available for that transaction. If the withdrawal is already being processed or has been approved, it cannot be cancelled. Contact m91 support immediately if you need assistance.

Rollover (or wagering requirement) is the total amount you need to wager before a bonus can be withdrawn. For example, if you receive a RM100 bonus with a 10x rollover requirement, you need to place bets totalling RM1,000 before the bonus funds can be withdrawn. You can track your rollover progress in the Bonus section of your m91 account. Each bonus has its own rollover requirement clearly stated in the bonus terms.

Yes, you can decline a bonus if you do not want to be subject to rollover requirements. Contact m91 support before placing any bets with the bonus funds. Once you start using the bonus, it can no longer be declined. It is a good idea to read the terms of each bonus before accepting it so you know what you are signing up for.

There are a few reasons why a bonus may not be credited: (1) You did not select the relevant promotion when making your deposit, (2) Your deposit amount did not meet the minimum required for the promotion, (3) The promotion has expired, or (4) You have previously claimed the same promotion. Check the Promotions section in your account or contact m91 support with your transaction details for a review.

m91's weekly rebate is calculated based on your total wagering amount for that week, not solely based on losses. This means you earn a rebate even if you win that week — as long as you are actively playing. The rebate percentage depends on your VIP tier and the type of games you play.

Generally, m91 does not allow multiple active bonuses at the same time. You will need to complete or decline any active bonus before claiming a new one. However, there are exceptions for certain special promotions that are clearly stated in their respective terms. Check the terms of each promotion or ask the m91 support team for clarification.

During the registration process on the Register, there is a field to enter a referral code. Enter the code provided by your friend who is already an m91 member. Referral benefits will be credited once your registration is complete and your first deposit is made. If you forgot to enter the code during registration, contact m91 support within 24 hours.

m91 offers an extensive game library covering Live Casino with real dealers, hundreds of video slots from the world's leading game providers, interactive Fish Shooting Games, Sports Betting across multiple leagues and international events, online poker and traditional card games. All games can be accessed from the Game Lobby.

All games at m91 use a certified Random Number Generator (RNG) to ensure every game outcome is completely random and fair. Games are provided by internationally licensed suppliers independently audited by third-party certification bodies. Live Casino games use real dealers monitored live for full transparency.

Try the following steps: (1) Refresh your browser page, (2) Clear your browser cache and cookies, (3) Try a different browser, (4) Make sure your internet connection is stable, (5) Try accessing via the mobile app if you are currently on a browser. If the issue persists, contact m91 support and provide the game name and any error message you received.

If a game session is disconnected due to a technical issue on m91's end, our system automatically records the game state. When you reconnect, the game will resume from where it left off or the outcome will be resolved fairly based on system records. If you experience an issue such as funds being deducted without the game running, contact m91 support with the exact time of the incident for investigation.

Some games at m91 offer a demo or trial mode that lets you practice without using real money. This is a great way to understand the rules and game mechanics before betting with real money. However, winnings in demo mode cannot be withdrawn as real money. Check each game to see if demo mode is available.

m91 uses 256-bit SSL encryption for all data transmission, a multi-layered security system for account protection, a strict privacy policy that complies with international standards, and does not share your personal information with third parties without your consent unless required by law. All data is stored on secure, encrypted servers. Please refer to our Privacy Policy page for full details.

Log in to your m91 account and go to Account Settings, then the Security section. Select "Two-Factor Authentication" and follow the instructions to activate it using your phone number. Once active, every login attempt from a new device will require an OTP sent to your phone. We strongly recommend all users enable 2FA for added protection.

Act immediately: (1) Change your password right away, (2) Review and log out of all active sessions from Security Settings, (3) Contact m91 support via Live Chat and report the incident with full details, (4) If you suspect your password has been compromised, enable 2FA immediately. The m91 security team will investigate and take appropriate action promptly.

Never. m91 will never ask for your account password via SMS, email, Telegram or any other communication channel. If you receive any message claiming to be from m91 and asking for your password or sensitive information, it is a phishing attempt. Do not provide that information and report it to m91 support immediately.

The official m91 app can be downloaded from the Download at m91.wine. The app is available for iOS and Android devices. Make sure you only download from this official source to avoid fake apps or those containing malicious software. Follow the installation guide provided on the download page for a smooth process.

The m91 Android app must be installed as an APK file and requires you to enable "Install from unknown sources" in your device settings first. Go to Settings → Security → enable "Unknown Sources". This is a standard step for apps not distributed through the Google Play Store. A detailed installation guide is available on the Download.

Yes, your m91 account can be accessed from multiple devices — whether through a web browser or the mobile app. Your balance, game history, bonuses and account settings are all automatically synced across all devices. If you log in from a new device, m91's security system may require OTP verification to protect your account.

The m91 app supports Android 5.0 and above and iOS 11.0 and above. For the best experience, we recommend using the latest version of your operating system. If your device does not support the app, you can still access the m91 platform through the mobile browser at m91.wine, which is fully optimized for mobile screens.